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Austin, TX 78758 • (512) xxx-xxxx • tishchenko@yahoo.com
Alex
Tishchenko
- Expert knowledge of
Dell enterprise product line: Dell|EMC CLARiiON, EqualLogic, Brocade,
PowerEdge, PowerVault
- OS platforms: in-depth knowledge of Windows 2003/2008, RHEL 4/5,
Solaris 9/10, VMWare ESX 3.5/4
basic knowledge of AIX, HP-UX and NetWare
- Fundamentals of C/C++, Bash scripting, VB, COBOL, Java, ASP, HTML,
JavaScript, SQL
- Linux: RHCE (Red Hat
Certified Engineer, RHEL4 and RHEL5), LPIC-1 (Linux Professional Institute
Certification)
- Microsoft: MCP, MSCA, MCSE (Microsoft Certified Systems Engineer,
Windows 2000 and 2003)
- Sun: SCSA (Sun Certified System Administrator, Solaris 9)
- EMC: EMCIEe (Implementation Engineer, CLARiiON Solutions Expert),
EMCCE (Customer Engineer, CLARiiON Solutions Specialist)
- Dell: DCSNP (Dell Certified Storage Networking Professional)
- Citrix: Certified Administrator for XenServer Enterprise Edition 4
- BS, Bachelor of Science, Dec 01 Texas A&M University-Commerce
Major: Computer Information Systems; Minor: General Business
Overall GPA: 3.95, Magna Cum Laude
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Work
experience
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PG Software Engineer
Advisor, Data Center Solutions Engineer
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Mar 10 to Present
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Dell Austin, TX
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- Operational support
of assigned group of the customers (Yahoo, OnLive, LLNL, Facebook)
- Assisting customers with integration of DCS products into their
environments, scripting
- Pre-production sample builds; datacenter deployment support, rack
validation
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Services Technical
Consulting Advisor, Field Systems Engineer
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Dec 08 to Feb 10
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Dell Austin, TX
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- Deploy and troubleshoot
Microsoft/VMWare/Linux HPC clusters, Dell|EMC CLARiiON and EqualLogic SANs
- Work with vendor product support on technical and logistics issues
(IBM, Mellanox, Platform, Microsoft, etc)
- Datacenter moves; consult customers on server and storage best
practices and performance tuning
- Develop factory integration model for HPC clusters at Dell build center
(TriFusion)
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Enterprise Technical
Support Advisor, Services Team Lead role
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May 08 to Dec 08
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Dell Round Rock, TX
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- Managed team of three
highly technical storage consultants
- Resolved customer satisfaction and technical escalations
- Oversaw 140+ deployments and consultations monthly for VMWare ESX, Dell|EMC
CLARiiON, PowerVault and
EqualLogic storage equipment
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Enterprise Technical
Support Advisor, Services Program Consultant role
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Mar 06 to Oct 07
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Dell Round Rock, TX
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- Developed and
implemented major changes to North America’s Dell|EMC Remote Enterprise
Assistance program,
creating foundation for Dell Global Services program
- Participated in Global Dell Commercial Support 2.0 Remote Advisory
Services program development
- Created and updated numerous Service Descriptions (SD), Statements of
Work (SOW), and PnP documents
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Enterprise Technical
Support Advisor, Storage Consultant role
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Aug 05 to May 08
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Dell Round Rock, TX
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- Consulted 250+
customers on design, implementation, performance tuning and upgrade of Dell|EMC
CLARiiON SANs,
including large number of cases involving Navisphere Analyzer, MirrorView,
SnapView, SAN Copy, Red Hat and Solaris
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Enterprise Technical
Support Advisor, Level 2 Support role
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Aug 05 to Mar 06
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Dell Round Rock, TX
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- Resolved numerous Dell|EMC
SAN related escalations in collaboration with Dell engineering (IPS) and OEM vendors
(EMC, Brocade, McData, QLogic, Emulex, Microsoft, Red Hat, Sun, IBM,
HP)
- Developed and delivered technical training to Level 1 technicians;
coached.
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Storage Support
Analyst
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Jan 03 to Aug 05
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Dell Round Rock, TX
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Server Support Analyst
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Apr 02 to Jan 03
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Dell Round Rock, TX
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- Worked brake/fix cases
for PowerEdge server, PowerVault NAS and tape library, Dell|EMC SAN equipment
in multi-OS
environments (Windows, Linux, Unix and NetWare)
- Provided technical support for Dell OpenManage Systems Management suit
- Developed PowerVault storage training website used globally by support
teams
- Received several Customer Experience awards
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Technical Support
Specialist
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Jul 00 to Jan 02
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Texas A&M University-Commerce
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- Managed 5,000+ Windows
NT4/2000 and AIX 4.3 user accounts
- Administered file and print, IIS4/IIS5, Apache, Exchange 5.5, sendmail,
POP, Enterprise F-Secure Anti-Virus servers
- Provided network security assessments; troubleshot computer and network
related issues
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Co-owner of the
company
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Feb 00 to Jun 01
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GEM Enterprises Denton, TX
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Technical Consultant
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Feb 97 to Dec 98
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GEM Enterprises Denton, TX
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- Created monthly
budgets and sales forecasts; managed supplier relationships
- Designed and setup small offices networks; build and repaired computers
- Taught basic computer skills
Fluent in English and
Russian
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