Austin, TX 78758 • (512) xxx-xxxx • tishchenko@yahoo.com
Alex Tishchenko

    - Expert knowledge of Dell enterprise product line: Dell|EMC CLARiiON, EqualLogic, Brocade, PowerEdge, PowerVault
    - OS platforms: in-depth knowledge of Windows 2003/2008, RHEL 4/5, Solaris 9/10, VMWare ESX 3.5/4
                              basic knowledge of AIX, HP-UX and NetWare
    - Fundamentals of C/C++, Bash scripting, VB, COBOL, Java, ASP, HTML, JavaScript, SQL

    - Linux: RHCE (Red Hat Certified Engineer, RHEL4 and RHEL5), LPIC-1 (Linux Professional Institute Certification)
    - Microsoft: MCP, MSCA, MCSE (Microsoft Certified Systems Engineer, Windows 2000 and 2003)
    - Sun: SCSA (Sun Certified System Administrator, Solaris 9)
    - EMC: EMCIEe (Implementation Engineer, CLARiiON Solutions Expert),
                 EMCCE (Customer Engineer, CLARiiON Solutions Specialist)
    - Dell: DCSNP (Dell Certified Storage Networking Professional)
    - Citrix: Certified Administrator for XenServer Enterprise Edition 4
    - BS, Bachelor of Science, Dec 01 Texas A&M University-Commerce
       Major: Computer Information Systems; Minor: General Business
       Overall GPA: 3.95, Magna Cum Laude

    - Operational support of assigned group of the customers (Yahoo, OnLive, LLNL, Facebook)
    - Assisting customers with integration of DCS products into their environments, scripting
    - Pre-production sample builds; datacenter deployment support, rack validation

    - Deploy and troubleshoot Microsoft/VMWare/Linux HPC clusters, Dell|EMC CLARiiON and EqualLogic SANs
    - Work with vendor product support on technical and logistics issues (IBM, Mellanox, Platform, Microsoft, etc)
    - Datacenter moves; consult customers on server and storage best practices and performance tuning
    - Develop factory integration model for HPC clusters at Dell build center (TriFusion)

    - Managed team of three highly technical storage consultants
    - Resolved customer satisfaction and technical escalations
    - Oversaw 140+ deployments and consultations monthly for VMWare ESX, Dell|EMC CLARiiON, PowerVault and
      EqualLogic storage equipment

    - Developed and implemented major changes to North America’s Dell|EMC Remote Enterprise Assistance program,
      creating foundation for Dell Global Services program
    - Participated in Global Dell Commercial Support 2.0 Remote Advisory Services program development
    - Created and updated numerous Service Descriptions (SD), Statements of Work (SOW), and PnP documents

    - Consulted 250+ customers on design, implementation, performance tuning and upgrade of Dell|EMC CLARiiON SANs,
      including large number of cases involving Navisphere Analyzer, MirrorView, SnapView, SAN Copy, Red Hat and Solaris

    - Resolved numerous Dell|EMC SAN related escalations in collaboration with Dell engineering (IPS) and OEM vendors
       (EMC, Brocade, McData, QLogic, Emulex, Microsoft, Red Hat, Sun, IBM, HP)
    - Developed and delivered technical training to Level 1 technicians; coached.

    - Worked brake/fix cases for PowerEdge server, PowerVault NAS and tape library, Dell|EMC SAN equipment in multi-OS
       environments (Windows, Linux, Unix and NetWare)
    - Provided technical support for Dell OpenManage Systems Management suit
    - Developed PowerVault storage training website used globally by support teams
    - Received several Customer Experience awards

    - Managed 5,000+ Windows NT4/2000 and AIX 4.3 user accounts
    - Administered file and print, IIS4/IIS5, Apache, Exchange 5.5, sendmail, POP, Enterprise F-Secure Anti-Virus servers
    - Provided network security assessments; troubleshot computer and network related issues

    - Created monthly budgets and sales forecasts; managed supplier relationships
    - Designed and setup small offices networks; build and repaired computers
    - Taught basic computer skills

Fluent in English and Russian